Tokyo Hostel EMBLEM HOSTEL > FAQ > FAQ About your stay

FAQ About your stay

Thank you for choosing us for your stay!

We summarize frequently asked questions (FAQ) below, so we hope this information help you!

INDEX:

<Stay>

<Access>

<Service>

 

 

<Stay>

Q: Can I check in before 16:00?

A: Our check in time is after 16:00, but we can keep your baggage before check in.

Also, we can keep it after you check out within the same day.

 

Q: Can I reserve non-smoking room?

A: Our rooms are all non-smoking rooms.

There is a smoking room on the first floor.

 

Q: I booked a bed in dormitory room. Is it possible to reserve bottom bed bunk?

A: We try our best to arrange your request. Please write down a note when you make a booking.
Please note in advance that the arrangement depends on the availability.

 

Q: I booked a bed in dormitory room. Is there a locker in my room?

A: Yes, we have a locker for each person in rooms.
The size is width 50cm x hight 96 cm ( upper shelf 72 cm, lower shelf 23 cm) x depth 29cm.

 

Q: Can I stay with children?

A: Yes, you can.

-Complimentary for only one child under 3 years in private rooms.

-Children aged 4-11 years old must stay in private room and must be booked into a separate bed.

-Children aged 12-17 years old can stay in a dormitory with an adult accompanying and must be booked into a separate bed.

-Guests aged 18-20 years old are allowed to stay in a dormitory or private room without an adult company(But a signed agreement by parents/guardian is required upon check-in)

Please contact us by e-mail for a template of signed agreement by guardian.

 

Q: How can I cancel/ change the booking?

A: We ask all of our guests to process cancellation/modification through the website you make a booking. So we are not able to process them through phone call.

Regarding cancellation fee, it will apply cancellation policy of your booking.

 

Q:How can I make a payment for the stay?

A: We accept both credit card cash, and payment is upon check-in.

Please note that we do not accept Union Pay.

 

 

<Access>

Q: How can I reach the hostel?

A: From Tobu Skytree Line Nishiarai Station East Exit, it takes only 1 minute on foot.

For detailed information, please check our location page

Location

 

Q: How long does it take from Narita Airport / Haneda Airport to Emblem Hostel Nishiarai?

A: From Narita Airport, it takes approx. 90 min.
From Haneda Airport, it takes approx. 60 min.

 

Q: Can I park our car near by?

A: We don’t have own Parking lot, but there are several parking lots around the station.

The price range is 1,200~3,000 yen / 24 hours

 

Q: I missed the last train. How can I get to Emblem Hostel?

A: Please take a taxi or take the first train.
In case you have not checked in, please contact us in advance, and we can keep your bed until next day.
you can check-in anytime, but we cannot deduct the amount.

 

<Service>

Q: Is breakfast included in room fee?

A: No, it isn’t. We serve basic Western style breakfast from 7:30 to 9.30 with 300 yen.

 

Q: What type of amenity is provided in my room?

A: Since we have varieties of room types, the type of amenities depends on your booking.

Please check our basic amenity information from the stay page:

Stay

Q: Do you have kitchen facility?

A: We have fridge, kettle. microwave and sink, but we do not have fire facility because of the safety reason.
However, there is a large supermarket in front of the hostel, you can warm up lunch/ dinner box from the market.

 

Q: I bought a JR PASS online. Can I send to your hostel in advance?

A: Yes. Please send it to front desk. Please mention the booker’s name, check-in date on the envelop.

 

Q: Can I send my luggage to your hotel from airport/ previous hotel?

A: Yes. But we only accept advance payment of luggage. Also, please mention the booker’s name, check-in date on your luggage.

 

Q: Can I send my luggage from your hotel to other hotels?

A: We do not have the service. However there is a convenient store that accepts delivery within a few minutes from our hotel.